Thor Forums

[TurnerFam]

While I was transporting coaches for a while back in '16 and '17, I returned several 'new' coaches, even a Palazzo exactly like my own, BACK to the factory for repairs - apparently the factories WILL pay for the coach to be returned, on their own dime.
Now, as to whether they would transport it 'back' to the owner, after repairs, is a different story - I don't have any stories about that, though I suspect the answer would be 'no'.

I would give the THOR SERVICE CENTER every option to make ALL the repairs that you can give them a list for, and then SIT there and make sure EVERY one is complete before you leave their facility. They go above and beyond, from PERSONAL experience, to make you happy.

I also would think that no attorney would have much ground to move forward on if you haven't even given the factory service center the option to repair your issues. I would, though, push the idea, being nice, but firm, that YOU should not be responsible for the cost - I guarantee it would be cheaper for them to reimburse you, rather than pay a company, and a driver, to transport it back to the factory for you! It ain't cheap.