Iíve had good and bad experiences at CW. More good than bad. But they all were purchases (4 units). Iíve never used their service department. We drove 500 miles to purchase our Newmar from CW. If I need service Iíll go to an independent service center that does warranty work or go back the the factory. CW sells RVs they donít build them. Do your homework, donít fall for their sales pitches and be prepared to walk away or to speak to the dealership manager. Youíll be fine.