Structural failure above coach retracting steps
I’m seeing a failure of the attachment point above the retracting steps on my 2018 Thor Synergy SD24 class C Motorcoach. The coach steps utilize for each 3/8 inch bolts to attach to a thin lightweight metal bracket (approx 14 gauge to 16 gauge) that protrudes from the framework above, naturally beneath the entry door location on the coach. The point of the steps attach to the lightweight metal what is the point of failure. The lightweight metal is bending down and allowing the steps to spring and reflect close to the ground as you step out of the couch. The weight of any users is no greater than any others would likely see, maybe max weight of 260 lbs. I don’t see a simple fix here. I sent the coach in for warranty repair at La Mesa RV in Mesa. They had the coach for a little over 2 weeks and simply didn’t get around to getting that particular repair done. When I delivered the coach to them, I told them I needed the coach back in 15 days for a planned trip, and they completed 2 of the 10 projects I gave them. The step structural failure was of the 8 projects they didn’t complete. My question is, has anyone else experienced this type of failure? Currently I’m thinking I may have to run a supporting bolt through the step deck above the retracting steps, down through the coach step and through the bracket that attaches to the retracting steps. Any thoughts? The step is near unusable in current status and I don’t plan on being back at La Mesa RV (my warranty dealer) until fall 2021.
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