Quote:
Originally Posted by Bethhen
When we took delivery of the rig we had 3 major items that they could not fix at General RV in the limited time we had for pick up we had a 4 hour travel time to get to the location and yes General RV should of found and fixed all of the items prior to our arrival however that did not happen either. We agreed we would bring it to our local RV dealer to have the warranty done on those items. It wasn't until we got home and had our first outing in the rig that we found all of the other items. This 100 percent falls on Thor for lack of quality workmanship before sending it on its way.
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Is the local dealer another General location? If not did you contact them to determine if they will perform warranty work on a unit they did not sell? RV dealers are not required to perform warranty work on units they did not sell.
As a note, we walked away from General in Richmond twice because they didn’t have our rig ready for delivery and we would not accept it. The second time we let them know they had one final attempt and they got it right.
Sorry, but accepting a unit with problems is not 100 percent the fault of the manufacturer. Nothing prevented you from walking away.
Good luck.
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