Hi everyone
Please forgive me I don't remember who made the suggestion.
I checked the usb box in the bedroom of my new 2022 axis 24.1 and as suggested. The wire connecting the usb was not connected.
I replaced the connector and it works as it should.
Thank you again for the suggestion. It was a simple fix and saved a lot of exploring to find the cause of the problem.
Smallenginedepot@aol.com