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My problems with getting warranty work done had more to do with the dealers than with Thor. I bought my RV out of state, and I couldn't find a local dealer that would do any warranty work on it. One dealer doesn't do any work on any RV they didn't sell. Another local Thor dealer said that since mine is a Chateau and they sell the Four Winds they couldn't do any warranty work. This seemed totally ridiculous to me since the Chateau and Four Winds are essentially identical except for some interior trim colors. They said this was Thor's policy, but I'm not sure.
Thankfully, I'm pretty handy at fixing stuff and I have done most of my own repairs. Mine is a 2018 and no longer under warranty, so if there is something that I cannot do I just have to pay the local shop a lot of money to fix it.
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