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Jim, you have a valid point.
When I thought of Thor, I was thinking in terms of the largest RV manufacturer with the resources that come from size; like a centralized engineering department that can tackle major design issues, or innovate at a higher level.
However, if it's more like a bunch of much smaller (competing) companies that happen to be managed by less than 50 people, who exactly handles warranty issues? And do individual lines have the technical expertise in all disciplines to prevent problems before they reach production?
From my observations, it appears that many reported quality issues begin with bad designs. And much of that should be avoidable.
Granted, we really don't know how decentralized these companies really are, and how much of what the CEO says is for show.
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