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Old 03-13-2019, 01:42 AM   #1
FEZ
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Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 42
THOR #7381
Thor Redeems Themself

I posted my furnace assembly issue a few weeks ago and I have to say for my unit being out of warranty Thor took care of the issue. Jaime at Thor is awesome, within two weeks she had the issue resolve with Thor picking up the bill. By the way, Paul's RV & Interiors in Wakarusa, IN is an awesome independent repair shop and they are good! I was in and out within a few hours. Thank you Thor for taking care of my coach!!!
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Old 03-13-2019, 03:53 AM   #2
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Brand: Thor Motor Coach
Model: 2017 Axis 25.4
State: Arkansas
Posts: 2,357
THOR #12231
Thats good to hear. Sometimes thinks do get done right the first time.
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2017 Axis / 25.4: Big Foot Levelers, Aims 1200 Watt inverter, Ceramic Window Tint, Full River AGM 6V batteries, Front Hellwig Sway bar / Rear Track Arm, Safe T Plus Steering Stabilizer, PD 4655 converter, Hard Wired Surge Guard, WEboost + WiFi Ranger, LED Headlights/Driving lights, Fresh water surge tank, Black Tank Tornado flush, 4999 zip ties.
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Old 03-13-2019, 10:56 AM   #3
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Brand: Thor Motor Coach
Model: Miramar 34.2
State: New York
Posts: 343
THOR #3584
We just received a check for $590.00 from Thor for emergency windshield wiper repairs that had to be done in Alabama on a trip across the U.S.
I must add that this was with the assistance of Larry Long with The National Highway Safety Administration.
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Old 03-13-2019, 11:26 AM   #4
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Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 3,673
THOR #11130
For one to "redeem" themselves, the must first go astray. I haven't had any experience or heard of any with Thor where that had to redeem themselves...maybe "Thor Comes Through Yet Again" would be more appropriate. Sadly, the broken link between the owners and Thor is the dealer network...not all of them but enough to throw caution against them all...but Thor is working on that problem as well. I think things will begin to change in the dealer service end of the business.
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Old 03-13-2019, 11:37 AM   #5
FEZ
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Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 42
THOR #7381
Gritz, when I say “totally redeem” that was regarding my situation. When I bought my coach in May 2017 I had multiple issues with my unit. The dealer walked away from me because they got their money. That’s when I started to work directly with Thor. The situation was so bad I thought my wife my was going to divorce me over the whole purchase. So after 11 separate warranty issues because of bad quality and assembly issues, I’m satisfied with Thor. Thanks!
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Old 03-13-2019, 12:16 PM   #6
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Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 3,673
THOR #11130
Glad you made it through and kept the wife...maybe...lol!!
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Old 03-13-2019, 12:52 PM   #7
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 11,253
THOR #8860
I agree: keep the Wife!
If you think that RVs are expensive: try pricing divorces!
Glad to hear that things are looking much better!
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Old 03-13-2019, 01:27 PM   #8
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Brand: Thor Motor Coach
Model: 2017 Axis 25.4
State: Arkansas
Posts: 2,357
THOR #12231
"Take the Cannoli... leave the wife".

Godfather reference. LOL
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2017 Axis / 25.4: Big Foot Levelers, Aims 1200 Watt inverter, Ceramic Window Tint, Full River AGM 6V batteries, Front Hellwig Sway bar / Rear Track Arm, Safe T Plus Steering Stabilizer, PD 4655 converter, Hard Wired Surge Guard, WEboost + WiFi Ranger, LED Headlights/Driving lights, Fresh water surge tank, Black Tank Tornado flush, 4999 zip ties.
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