|
No guarantees but in my experience if you contact Thor directly and ask them to send you the part so that you can fix it yourself they will. I’ve only needed minor parts and I always was able to email them photos of the bad part so there was no question that it was bad. But they never said they only could work through their dealer network. I had a problem with my awning motor and contacted Lippert directly and they too were happy to ship me a new one without any hassle. I didn’t have a photo of a problem but apparently I described an issue they have seen before. Despite what some forum members will tell you I think most companies are actually interested in supporting their customers and I have found that frank and honest requests made without anger or accusation are pretty well received. And as dkan 605s points out by doing repairs yourself you will save the hassle and frustration of dealing with sometimes indifferent dealers, you will learn a lot about how your coach works and you will be confident in your repairs.
__________________
|
Thor Forums
