Just forget the installer, they exposed their ignorance already. However, don't hesitate to call the Blue Ox folks again. They are great. They will help you until you get it working perfecto!
We toured their nice little factory in the middle of nowhere Nebraska. They took my tow bars and overhauled them at no charge! Can't recommend them highly enough!
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Life is better when you cry a little, laugh a lot, and are thankful for everything you've got!
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