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Welcome to the forum! Seems we have another dealer to be added to the "naughty" list. Call Thor Customer Care and explain your issues with the coach and the dealer. They can authorize other service places to take your rig to for warranty work, if the service is poor.
Some dealers pass the buck by blaming poor service on Thor, but many have found out later that the real problem was with the dealership. If you haven't done so, you need to march right into the dealership and talk to the GM or owner. Tell them you really don't want to report them to BBB and other web feedback sites, but... Then, if they don't perform do just that!
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