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A lot of these points I brought up in my "letter" to CS. I got the Survey but wrote a letter instead, referencing each item. I mailed it to CSI in Missouri but also sent a copy to Thor HQ. It allowed me to expand my answers beyond their limited choice. One of the issues was placing to much responsibility on the dealer...of whom does not want it. They just want to sell. It went on and on but it was a good summary of the problems we have and why I feel we do.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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