Quote:
Originally Posted by Lt Keefer
Rosemary's experience is the reason I will never buy another Thor product. The new coach was sent from the factory to the dealer with known defects. It was not properly built and who ever sold it didn't ensure it was ready for the customer. I would like to know the name of the dealership so I can avoid them in the future. Rosemary has bought a product that is not usable. That is total bu&& sh## and if you think that is okay, because all new RVs have problems then you are contributing to the problem. What Rosemary should do is ask for a return of any deposits or down payments and go somewhere else to purchase the new RV.
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While you may technically be correct that the product “should be” defect free when it leaves the factory that simply doesn’t happen. If you have a good dealer as it seems Rosemary does, why not look at the PDI as an opportunity to learn about your coach and just let them fix it then go camping and enjoy it? Thor builds lots of entry level products and if that’s what you can afford then you have to work with it. If you can afford a higher end rig then more power to you. Some of us can’t. And there seems to be ample evidence that once the bugs get worked out Thor products can give good service.
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