Thor Forums

[Soldier Girl]

I have that problem right now. I'm currently sitting hooked up to power at Cummins in Phoenix, waiting on an appt on Monday. My geni ran for about ten minutes, sometimes trippin off the breaker, sometimes not. It always flashed an error code. I spent 8 days trying to make due without the use of geni power. I finally drove it to a Blythe California company that said it was a warranty approved center. I had to pay them $176 up front, but all they did then was tell me I have a code 36 error (fuel related) & that since they let their permit lapse, I had to go elsewhere for the actual service! I was a bit shell shocked by such a scam. I finally spoke directly with customer service at Cummins (hq?), who referred me to their full service center in Phoenix. I got on the phone with Phoenix Cummins & told them the whole sad story. The folks at the Cummins center in Phoenix were very kind & offered to set me up for a weekend of power at their center, free of charge, untill they can get to my rig on Monday. Hopefully it will be an easy fix (not holding my breath). I'm very thankful with their customer service so far & the ability to cool my rig & use the microwave again.