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I used to listen to Clark Howard back when I had more time to listen to the radio. His advice with these sort of big problems often was to document dates and names when calling "Customer No-Service", and if the issue isn't resolved to send a certified letter signature return receipt letter to the Big Dog CEO with the synopsis
keep it polite
keep it respectful
keep it reasonably short
I'll add this, I've called their Customer Service a few times now. I have no cause to rave about how great it is, but I can't really complain much either. In two cases they mailed me small low dollar parts so that I could fix a couple little issues without taking it to a dealer.
Fortunately I have not had to deal with any major issues yet, so it has only been little stuff.
My disappointment revolves around their inability to send me any meaningful documentation, drawings, schematics, etc... of my coach.
Well I guess the bigger disappointment is the larger issue of poor quality, poor QC, etc.... and the obvious lack of care about any of that.....but that is bigger than the Customer No-Service group.
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