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We've been impressed as well. For some reason Thor didn't install the accordion bedroom door in our new 2017 Axis and MHSRV wasn't exactly helpful in getting it taken care of, so I emailed Thor about it. They asked for a pic to confirm what I was talking about and immediately shipped the door to us. Another time I contacted them about the house batteries not holding a charge. With no questions asked, they offered to have a dealer replace them, or we could replace them ourselves and they'd reimburse up to $90 per battery. No complaints so far!
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