Horrible Customer Service
I own a 2016 Thor Siesta. As far as RVs go it is ok. As far as Thor customer service goes, it just might be the worst of any company I have dealt with. Their response time is ridiculous and their ability to solve a problem is even worst. They take situations that could be easily resolved and elevated them to the next level by their lack of attention. Many times they take days or even weeks to respond. It is almost like if they ignore you you will go away. I actually feel sorry for the dealers that have to deal with them.
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