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Old 03-24-2018, 06:55 AM   #1
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Brand: Thor Motor Coach
State: Idaho
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THOR #8543
Leveling jacks height

Hello, we have a 31e motorhome. The leveling jacks seem very low, about 4-5 inches of clearance. They scrape constantly on speed bumps and approaches. We asked the dealer about it, as it was purchased new and under warranty. They agreed they were low but did not know how to remedy the situation. They contacted Thor. Thor sent a letter saying anything above 4 inches was fine. I go online to lippert installation instructions and they disagree. Lippert, the brand, says 8 inches minimum and uses a string test which these would not pass. What do we do?
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Old 03-24-2018, 12:56 PM   #2
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I believe you need to go back to Thor armed with the info from Lippert. I know on mine there is plenty of clearance even with the snap pads installed. Jerry
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Old 03-24-2018, 06:39 PM   #3
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THOR #8860
I agree. Armed with that knowledge from Lippert; it'll be tough for them to ignore what you have to say.
Good Luck!
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Old 03-24-2018, 08:50 PM   #4
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Armed with what Lippert says, hope you have it in writing, get copies of that to both your dealer and to Thor. In writing tell both the dealer and Thor, your expectation is that the jack installation will be corrected to meet manufactures specifications. Give them something like 30 days to respond to you with the correction plan and timeline. This all needs to be in writing for documentation, should you need it later.
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Old 03-25-2018, 01:51 AM   #5
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Is this a common problem? I would think there would be others.

Thank you all for the advice! I will be calling and writing on Monday....
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Old 03-25-2018, 02:54 AM   #6
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I recall this issue popping up in here before...

But I don't know how common it is.
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Old 03-25-2018, 12:41 PM   #7
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Mine are lower than I think they could be. But I don't think they are much lower than other things like the generator exhaust pipe, waste tanks, etc. I need to get mine on some nice level concrete to check to make sure the crown in my driveway isn't fooling me.
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Old 03-25-2018, 02:38 PM   #8
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You just need to find the right speed-bump; to let you know whether or not they're tucked up high enough...
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Old 03-25-2018, 06:48 PM   #9
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I thought mine might be low because of another post I read on here so I measured them and they were 8 inches. Just like the Lippert manual says.
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Old 03-25-2018, 07:04 PM   #10
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Glad to hear that yours are set up the way that they are supposed to be!
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Old 04-06-2018, 08:16 PM   #11
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I have called. Sent photos. Included the Lippert installation guide showing 8 inch minimum clearance. Thor, specifically a guy named Brandon Tom, still says my 4.5 inch clearance is acceptable and that Thor will not reverse their decision on the issue. Any other suggestions? Desperate!
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Old 04-06-2018, 08:18 PM   #12
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Thor's not the one that'll be fixing them: your dealer should be.
I'd take the info to them, and see what they say...
Good luck!

( I spoke with Brandon this morning, and he seems to be a pretty fair guy... )
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Old 04-06-2018, 08:33 PM   #13
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The dealer says they can’t fix things without an authorization from Thor. The dealer is telling me to deal with Thor, that Thor will listen to the customer more than them.... Brandon Tom is the one who says things are ok with the jacks. I attached the letter. I am going to resubmit the claim but have no expectation of Thor responding differently.

Update: Thor has again denied the second claim stating the jacks are mounted correctly and meet standards
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Old 04-06-2018, 08:39 PM   #14
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Old 04-06-2018, 11:22 PM   #15
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THOR #8860
So if Thor ultimately doesn't pay for it: how much would your dealer charge you for raising them up?
They might be willing to cut you a break on it, since keeping customers happy is in their best interest.
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Old 04-06-2018, 11:28 PM   #16
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THOR #8543
The dealer has said there is nothing more they can (will) do. We have asked for everyonesís supervisor to call us, so we will see. I guess we post Brandon Tomís email on all of the rv facebook groups we follow.....
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Old 04-06-2018, 11:30 PM   #17
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THOR #8860
Are there any independent shops around you that could do the job?
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Old 04-06-2018, 11:36 PM   #18
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Iím not sure. I just hate to let Thor off the hook for an obvious design screw up. We asked Brandon Tom to provide the specs he has, which he says are from Lippert and state a 4.5 inch clearance. He refuses to provide them to us.

We also bought the extended warranty plan, so not sure if they might cover it? Probably excluded in the small print.....
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Old 04-06-2018, 11:45 PM   #19
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THOR #8860
I'd ask the company that is providing the warranty for a clarification...
It never hurts to find out!
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Old 04-06-2018, 11:48 PM   #20
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Is there anyone, other than Brandon Tom at Thor, who thinks 4.5 inches of clearance is acceptable? Am I being unreasonable?
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