Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Tech Forums > Maintenance and Repair
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 10-27-2020, 05:20 AM   #1
Senior Member
 
Brand: Thor Motor Coach
State: North Carolina
Posts: 469
THOR #19102
Thor recall 20v-498

Anyone have any experience with this firefly recall for windsports and hurricanes?

__________________
Campnjoe is offline   Reply With Quote
Old 10-27-2020, 06:28 PM   #2
Senior Member
 
macdaddy1111's Avatar
 
Brand: Thor Motor Coach
Model: Hurricane 35m
State: North Carolina
Posts: 401
THOR #13505
Quote:
Originally Posted by Campnjoe View Post
Anyone have any experience with this firefly recall for windsports and hurricanes?
We just got our recalled letter and called our repair shop manager and he is submitting request for new unit. Said they have no clue how fast it will take.
__________________
Retired Squid who has a retired squid that drives him around in a RV!
macdaddy1111 is offline   Reply With Quote
Old 10-27-2020, 06:45 PM   #3
Senior Member
 
RACarvalho's Avatar
 
Brand: Thor Motor Coach
State: Indiana
Posts: 129
THOR #19887
Dealer is working to try to get the new parts for a month now.
It seems it was in back order.
They asked me to take a picture of the label in the box and inform the software version.
__________________
2021 Hurricane 34R towing Buick Envision
"Elections have consequences, stolen elections have horrible consequences..."
RACarvalho is offline   Reply With Quote
Old 10-28-2020, 12:11 AM   #4
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
The Firefly parts take a little longer to get. Thor does not stock them. Thor has to order them from Firefly and they program the boards with the proper firmware and coach configuration because the same board can be used in multiple configurations. Firefly them ships them out to the dealer (or customer).
__________________
Judge is offline   Reply With Quote
Old 10-28-2020, 02:38 PM   #5
Senior Member
 
Brand: Thor Motor Coach
State: North Carolina
Posts: 469
THOR #19102
I purchased out of state so going to that dealer is not an option and the dealers near me are booked up it seems. Would they send me the part? The letter states 30 minute install and I bet a lot of that is getting to the control panel. Shouldn't be that hard.
__________________
Campnjoe is offline   Reply With Quote
Old 10-28-2020, 03:02 PM   #6
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 21,744
THOR #8860
I kind of doubt that they'll send it to you...
Since it's a recall: they probably need to have their Dealers do the job.
But it wouldn't hurt to ask: good luck!
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
Bob Denman is offline   Reply With Quote
Old 11-03-2020, 11:38 AM   #7
Member
 
Brand: Thor Motor Coach
Model: Windsport 27B
State: Tennessee
Posts: 61
THOR #14933
I called my dealer, they wanted me to drive an hour to get there so they could get mileage and photo to then order the part. If anyone gets this done, I'd like to know how long it took to get the parts and how big a job it is.
__________________
mrgscooter is offline   Reply With Quote
Old 11-03-2020, 11:57 AM   #8
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 21,744
THOR #8860
I'd tell them that I would be willing to the the pictures they need, and send them to the Service Manager's email...
__________________
Bob Denman is offline   Reply With Quote
Old 11-03-2020, 12:31 PM   #9
Site Team
 
EA37TS's Avatar
 
Brand: Entegra
Model: Accolade 37TS
State: South Carolina
Posts: 6,436
THOR #1469
Quote:
Originally Posted by Bob Denman View Post
I'd tell them that I would be willing to the the pictures they need, and send them to the Service Manager's email...
Since the photos and info will be used in the configuration of there new board any dealer worth their weight in salt will want to take the pictures themselves. If something goes wrong they have to bite the bullet.
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
EA37TS is online now   Reply With Quote
Old 11-04-2020, 10:10 PM   #10
Member
 
Brand: Thor Motor Coach
State: Texas
Posts: 34
THOR #10043
Can somebody educate me on what this firefly contraption is?
2017 Windsport
__________________
Geronimo73 is offline   Reply With Quote
Old 11-04-2020, 11:05 PM   #11
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
Quote:
Originally Posted by Geronimo73 View Post
Can somebody educate me on what this firefly contraption is?
2017 Windsport
The FireFly system uses a touch screen display to control heat, A/C, lights, the generator, slides, awnings, fans, etc. It also uses wireless control pads throughout the coach to turn on the lights, open the awning, etc. instead of having wired switches and buttons.

There is also an app available that allows you to control the all of those systems from a phone, tablet, etc.
__________________
Judge is offline   Reply With Quote
Old 11-04-2020, 11:39 PM   #12
Member
 
Brand: Thor Motor Coach
State: Texas
Posts: 34
THOR #10043
Ahh! Thank you!
__________________
Geronimo73 is offline   Reply With Quote
Old 11-05-2020, 03:49 AM   #13
Member
 
Brand: Thor Motor Coach
State: California
Posts: 48
THOR #15490
Recal?

What is this about a firefly recall? I have the firefly in my 2020 windsport 34j and didnt get anything yet. I recently moved also. Should I take mine into the local dealer and see what they say or just wait until I hear something?
__________________
CampTap is offline   Reply With Quote
Old 11-05-2020, 05:03 AM   #14
Senior Member
 
Brand: Thor Motor Coach
State: North Carolina
Posts: 469
THOR #19102
Quote:
Originally Posted by CampTap View Post
What is this about a firefly recall? I have the firefly in my 2020 windsport 34j and didnt get anything yet. I recently moved also. Should I take mine into the local dealer and see what they say or just wait until I hear something?
Recall appears to be all 2019-2021 hurricanes and windsports. I would call thor and ask.
__________________
Campnjoe is offline   Reply With Quote
Old 11-05-2020, 04:03 PM   #15
Senior Member
 
Brand: Thor Motor Coach
Model: Windsport 29m
State: North Carolina
Posts: 376
THOR #9553
Quote:
Originally Posted by Judge View Post
The FireFly system uses a touch screen display to control heat, A/C, lights, the generator, slides, awnings, fans, etc. It also uses wireless control pads throughout the coach to turn on the lights, open the awning, etc. instead of having wired switches and buttons.

There is also an app available that allows you to control the all of those systems from a phone, tablet, etc.
Way too much technology for my taste. Just more things to go wrong. Just let me push the button. Hell, half the time they don't work either!!! LOL
__________________
knucklehead is offline   Reply With Quote
Old 11-11-2020, 10:07 PM   #16
Junior Member
 
Brand: Thor Motor Coach
State: Georgia
Posts: 11
THOR #18321
Our Hurricane was at CW getting an oil change when the Firefly system recall came in and they did the change while it was there. The kit was ordered on 10/27 and we picked up the RV on 11/06.
__________________
alicephilhamilton@msn.com is offline   Reply With Quote
Old 12-12-2020, 09:42 PM   #17
Junior Member
 
Brand: Thor Motor Coach
Model: Windsport 34R
State: New Hampshire
Posts: 10
THOR #18056
Had my recall done at my local dealer and picked up RV last week. Everything seemed fine until today, now my furnace keeps running. Touched the furnace control and color changed but the flame icon remains on and it keeps running. Turned all temps down and it still keeps running. Shut off the propane and the flame icon is still there. Not sure if it's related. Time to call Thor on Monday.
__________________
MarkR24 is offline   Reply With Quote
Old 12-12-2020, 10:19 PM   #18
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 2,729
THOR #12751
Quote:
Originally Posted by MarkR24 View Post
Had my recall done at my local dealer and picked up RV last week. Everything seemed fine until today, now my furnace keeps running. Touched the furnace control and color changed but the flame icon remains on and it keeps running. Turned all temps down and it still keeps running. Shut off the propane and the flame icon is still there. Not sure if it's related. Time to call Thor on Monday.

I've got one thing for you to try. Power down your 12V to reboot the system. Either pull the shore power or turn off the breaker for the converter with the shore power plugged in and then put the Use / Store switch to Store for a minute. Then put the Use / Store back in the Use position.

Then see what happens and if fixes your problem.

I had a similar problem with the A/C units in my 2020 Magnitude. Rebooting the system by shutting down the 12V would fix the problem... but only temporarily.

Eventually I had to have the G7a control board replaced. I spent time on the phone troubleshooting with FireFly and ultimately they determined that it was likely a bad control board.

It was under warranty so they required me to have a dealer replace it under warranty. If it wasn't under warranty, I think they would have sent me the part to replace it myself. The new G7a board fixed my problem.
__________________
Judge is offline   Reply With Quote
Old 12-12-2020, 10:30 PM   #19
Senior Member
 
Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 709
THOR #17765
Quote:
Originally Posted by Judge View Post
The FireFly system uses a touch screen display to control heat, A/C, lights, the generator, slides, awnings, fans, etc. It also uses wireless control pads throughout the coach to turn on the lights, open the awning, etc. instead of having wired switches and buttons.

There is also an app available that allows you to control the all of those systems from a phone, tablet, etc.
Glad I donít have it! Sometimes, IMHO, old school is fine.
__________________
Jimbo56 is offline   Reply With Quote
Old 12-13-2020, 06:25 AM   #20
Senior Member
 
Brand: Thor Motor Coach
State: North Carolina
Posts: 469
THOR #19102
Quote:
Originally Posted by MarkR24 View Post
Had my recall done at my local dealer and picked up RV last week. Everything seemed fine until today, now my furnace keeps running. Touched the furnace control and color changed but the flame icon remains on and it keeps running. Turned all temps down and it still keeps running. Shut off the propane and the flame icon is still there. Not sure if it's related. Time to call Thor on Monday.
Please let us know what the solution is. Ours is in the shop now getting the recall done.
__________________
Campnjoe is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 11:50 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2