Quote:
Originally Posted by thor293
We had a breakdown at our campsite before we left yesterday with the slide and the jacks. Called thor and they got me fixed up. On the way home the pantry door flew open and hit the bathroom door punching a hole in it. Sent a pic last night and today they are sending me a new door to replace it!
THIS is the type of service that makes for return customers! Thanks to Terry Baughman Service/Warranty tech!  |
I have found that when dealing with them directly they are relatively good and easy to talk with. Their parts department has sent me an incorrect part on a couple of occasions but they made things right in the end.
Thor has not yet, to my knowledge, came up with an action plan on the recalled fire extinguishers. I called Kiddie and dealt with them directly but I would've expected Thor to take some kind of action. They did offer reimbursement if I purchased a new extinguisher but I had already dealt with Kiddie.
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