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I had a camping trailer with the same type awning as I have not on my Thor Freedom Elite and it quite. On the awning where the motor is there is a little black plug abut about a half an inch long, pop it out and underneath is a bolt, can't remember what size but put a socket on it and turn, all mine was frozen and a few turns the awning worked with the switch If your motor goes out you and lower and close your awning this way but would recommend a drill with the socket on it.
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