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Thread: The Thor Survey
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Old 10-20-2018, 04:35 PM   #26
Junior Member
State: Alaska
Posts: 28
THOR #13281
Originally Posted by Lt Keefer View Post
AlnDeb, your experience with your dealer is why I have not returned with my new 29M to the dealership that sold it. I have completed all repairs myself in the driveway at home. Basic handyman skills have knocked all but one or two things off the list of over 20 items discovered during the PDI and our trips. Thor does a poor job with quality control but they do approve repairs when the dealership asks. The problem is a lot of dealerships stink and no government agency in the US has oversight on those dealerships. Some kind of check and balance against the dealerships would improve customer satisfaction.

I have a 2018 ACE 29.2.
I have an appointment the end of this month to fix several items. I have fixed some myself and the dealership has fixed several items.
Parts have come in for my return visit. The survey is supposed to be 90 days from purchase date. That will be about right.
I hope itís a good experience!
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