Thor Forums

[The Gritz Carlton]

Vehicles Dealers (RV's, cars, trucks, etc.) sign an agreement with the manufacturer of the products they contract to sell, that they will provide service and warranty work on those products...period. Most manufacturers even have a minimum required parts inventory the dealer must keep on hand. They have the right to service their own customers first, but they have an obligation to perform warranty work on any product lines they sell. It's not comparable to a sewer hose or a frying pan. Wrap your arms around any philosophy that makes you feel warm and fuzzy, but warranty work and service are part of the deal. Posting dealers here that wish to deviate from this for the purpose of "getting back at you" for not purchasing from them will affect their business...if we let new buyers know. I started looking at RV's in my own town...first. Most of them either didn't have what I wanted in inventory, wasn't interested in ordering it form me or chose not to be reasonably competitive in price. Everyone weights the cost in paying a little more for buying close to home vs. crossing the country to purchase. 82% of motorized RV's are purchased more than 500 miles from domicile. This is where the problem begins. Most buyers become repeat buyers. If I were a dealer, I would try to make up for the lost sale with excellent service. Service is the only thing that will keep customers...in ANY business.