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LSG, If your dealer isn't handling repairs to suit you call Thor direct. Don't "write" call and speak to a person. The folks at Thor are really great to work with, I have done it several times and has always been a good experience. However, leave your attitude at the door BEFORE you call, their response will hinge on how you act, they are human. Explain your problem, the dealers lack of support and ask for help. You'll get it, they will either refer you to another dealer that they work directly with (Total Value in Elkhart comes to mind) or set you up for a visit to Walkarusa. I've had all sorts of items from minor things to two walls replaced and Thor has always come through for me, give them a chance.
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