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On three occasions in the past 9 months I have had Thor send me parts under warranty so I could do the repairs myself. They shipped the parts quickly and then I returned the old parts after I was done.
On another occasion I bought a part on Amazon that fixed a problem with the levers in my last coach. I emailed Thor what happened and the invoice for the part. They had me send them the old part (they even paid for shipping) and I got a check in about 2 weeks.
Thor has been great and easy to deal with in warranty issues in my experience.
Where is gets to be a pain is for non-warranty situations. Last summer I had rock or something hit the entry door window while driving down the interstate at 60MPH and it shattered. I had to call the dealer.... they had to figure out what part number it was..... I had to pay them in advance..... and I had to pay a for shipping.... twice. The dealer convinced me to have it shipped to them first to make sure it was the right part and not damaged before they repackaged it and sent it to me.
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