Extended warranty repairs are good money for the dealer. They basically send their quote for repairs to insurance company and if their pricing isn’t totally out of line they get go ahead to make repairs. Theoretically you pay the deductible and everybody is all smiles. You get the coach back and the dealer makes a good buck.
Factory service the mfgr supplies the parts, no mark up for the dealer, and they set the labor hours for the listed repair. If the servicing dealer runs over on labor they have to fight with the mfgr for the difference. This is why Thor is happy to send warranty repair parts to an individual making their own repairs.
It’s a BS system but it is the same in the auto industry as well. I doubt much has changed since I turned wrenches on Chrysler/ Plymouths warranty flat rate hours for the same repairs were generally 20% less than non warranty work.
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2018 ACE 27.2
Toad 2019 Jeep Cherokee Trailhawk
Roadmaster Falcon All Terrain Towbar
Roadmaster Invisibrake
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