Thor Forums

[Golfbum18]

Originally Posted by amonnar

i have to say i am SO disappointed with the customer service at Thor. i have recently asked for two things:
1) is there a list of fluids that is available for the chassis, such as ATF, anti-freeze, oil, etc that is recommended. i was told to contact Ford. now of course i can do that, but why is not part of the service and documentation that is provided wit the motorhome? it's not like i didn't spend a large sum of money on that. also, thor contracts with the chassis manufacturer, certainly easy enough for them to make that request of their partner. the fact that this doesn't even occur to thor, complete lack of customer focus.


2) recently requested information on house batteries. i was given the company name with a phone number. great, the problem is the moron at thor who installed the house batteries sprayed painted all of the labels such that i cannot identify anything on the battery. again, can i get the info, sure; can thor make this easily and readily available to the customer so that they can provide a better experience, of cour
se!! the executive in charge of customer service should be fired and a new person with a true customer focus placed in charge. to send the customer chasing information for everything is truly a shame and an opportunity lost for thor.


and let's not get into repairs and such that i have had to already complete on my 2019. i'm just asking for some really simple stuff here.

If you're talking about the 800 tech line, I've been nothing but amazed at how helpful they have been with all my calls.