I’m sure this isn’t the course of action you were hoping for but they will have the resources to either repair or replace the unit.
As my JRV215N was no longer in warranty, I would have been out some cash and decided to just start over under warranty with a new JRV9000R that I ordered from eTrailer.com. I did explore alternative double DIN units, Kenwood, Pioneer, and others, but they were either more expensive or lacking in features. The JRV9000R pretty much just slides in.
Best of luck on your project! I would appreciate hearing the outcome.
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Rick Norris
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