When I bought my 2018 Thor Siesta 24SS it did not have a rear ladder to get to the roof even though the sales brochure listed it as standard equipment for my model. I told the finance guy that I wanted the ladder and showed him the brochure. He added it to the list of things to correct which he and I both signed. They ordered the ladder and then I got a call from the service department after them having it for a couple weeks telling me to pick it up except that they could not mount the ladder. When I arrived, the ladder was mounted as promised. Unknown why they called to tell me they could not mount it. The story had a happy ending back in 2018.
Paul
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