Quote:
Originally Posted by Pete'sMH
I’d ask too speak, without anger, with the general manager of the dealership. Especially if it’s the dealer you bought from. Other option is to make an appointment with Thor and you’ll be certain your entire list will be fixed correctly in one appointment. If Indiana is not convenient just remember that the reason you bought it is to travel. There’s lots to do in Indiana to make the trip more interesting. Or you can google RV repair near wherever you are and call them. I have a local shop that does warranty work and I like then fine. But that doesn’t help you!
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Thanks Pete,
I have had a few long conversations with the general manager who used to be the owner
Donny O’Banion
CEO
Fax: 817-783-3113
Donny@mhsrv.com
the new customer relations director that they didn't have, Giff Akins
MHS RV
Director Customer Relations
817-790-7771 Ext. 109
800-335-6054 Ext. 109
gakins@mhsrv.com
and Justin, the new service manager who I think was just recently a salesman
and then many conversations/emails with Thor warranty support. I only got some support from Thor. I really think Thor wants to do the right thing or at least what they should have done when they built the motor home but they have to have someone on the ground to look at the motorhome. Dealers
won't do that in a timely manner. They make most of their money on sales. My service writer, Tammy, told me that it would take quite a while to take care of my motorhome warranty because they have been selling 80 units per month and that takes up all their mechanic’s time. Every time I've been there at least three or four mechanics were just standing around shooting the breeze. Service is definitely not important to RV dealerships. They do not have to answer to manufacturers like car dealerships do.
Don't buy anything, especially extended warranties from Motorhome Specialist. They are Scam artists.
I'm hoping that
http://www.texasrvguys.com/ can help me enough. If not I'll be driving to Elkhart this winter. uugh
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