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My experience is Thor will send some but not all parts. Items that are electrical or electronic in nature they will want verification of a problem. Things like window screens, minor trim, hardware such as hinges they will send but annotate and you won't get it again.
On the Challenger it took them 4 attempts to send me the correct bulb seal that was missing from a slide and then they sent the correct seal twice.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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