I replace the front motor on my full wall slide a few years ago. Luckily I was able to move the slide with motors into an intermediate position. I think Lippert's procedure to unplug the motors from the controller and manually push the slide to move it is a pipe dream. The 300:1 (or worse, 500:1) ratio makes it very difficult to get that motor to spin by pushing on the slide.
If you can get that side of the slide out an inch (or more) you may be able to remove the motor retaining screw with a 90 degree phillips or a 1/4" ratchet, socket and bit. It's a very short screw.
Once you have the screw out you just lift the motor out of its slot. You can then visually inspect it for damage.
With the motor removed, manually pushing the slide becomes easier but you are still using the slide to spin the track gears, and fighting the weight of the slide on the bottom rollers - still not an easy task.
Good luck with Thor and the slide issue; hopefully they'll step up, maybe at least pay for a mobile tech to help you out.
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Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
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