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Back to the OP. I’ve had this condition happen twice. The first time one of the motors popped out of the bearing block due to the retention screw working itself out. The second time it was due to the motors being way out of sync. I called LCI and a tech had me tap the extend button 3 times quickly then the retract button 3 times quickly. He stated this would reset the controller and not get me back to Kansas. After that he had me resync the motors. Just another data point for you.
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