Quote:
Originally Posted by Joy
Hubby and I are in the market to buy a new motorhome .. and are seriously interested in the Thor Outlaw toyhauler .. After doing some research about other customer complaints, I have now come to an impasse and need some advise from owners.
The complaints I've read painted a picture of Thor being of very low quality, resulting in numerous failures, and broken components AND very poor service ... Which has completely deflated my excitement after FINALLY finding a coach that hubby and I can both agree on.
I would love to hear your comments about experiences in terms of overall quality of the Thor coaches.
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If I recall correctly, the Thor Outlaw was one of the coach's being produced at the factory we toured a few months ago in northern Indiana. We had just bought our Challenger and wanted to see where and how they were made.
I am a big fan of buying RV's a year or two old, but there are not that many Outlaws out there so that could be hard to do. I can only say that based on our tour Thor has scaled back on how many MH's they are doing in that factory because they wanted better quality control. I don't recall the exact numbers but they are producing about half of what that factory could be doing at the present time.
I have only contacted Thor customer service twice and that was to request drawings for my coach. Both times they were very helpful and sent me everything I needed immediately.