Thor Forums

[Beau388]

I had about 10 LEDs in my patio awning LED strip quit working. I took a couple pictures and e-mailed them to Ron Baker (Thor Motor Coach Warranty/Customer Service rep). He said to get an installation estimate and he would send me the replacement strip. I went to my Local RV dealer (Youngblood's RV) an got am estimate of $52.50 to install the strip. I e-mailed the estimate to Ron and received the LED strip in about a week. Youngblood's installed the LED strip the next day. I mailed the old LEDs back in the same box to Thor in Wakarusa. The check arrived three weeks later. My local RV dealer caries Jayco and Enterga only, so they can not handle Thor Motor Coach warranty issues directly.