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Usually it is a low voltage problem. Like the leveling system and the slides, they all work better with full voltage from the charger or alternator. There is a current sensor that protects the motor from overload. When the voltage is low, the motor will activate the protection device. I have a Carefree of Colorado Latitude 18 ft patio awning and it does require periodic lubrication. I use the same spray lube that I use slides (CRC Powerlube with PTFE).
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Jim & Roy Davis
2016 Hurricane 31S
1961 Rampside in tow
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