Thor Forums

[TurnerFam]

the problem you've experienced is NOT with Thor, it is with your dealer. Thor does NOT take weeks to send parts to dealers, it's only days. Your dealer is using a convenient excuse to put the 'blame' on the factory... but most will tell you that the dealer is the one with the problem getting the work done - after all, they are a Thor dealer and most certainly have many of the common parts on hand. Even if an order for something must be placed, it is the dealer's own warranty or parts department that handles that timeline. Sometimes they don't even get the parts ordered for many days - they may not even have looked at your issues for a week since you dropped in by... you just don't know what's really happening when you are not there on site watching their every move...

my only solution is to contact the Thor Service Center in Wakarusa and request a ASAP appointment... they get your info, talk about your issues, and have the parts on hand when you arrive. They get the work done the same day, many times... it's worth the time and miles to go there. This means that Thor actually DOES have good customer service and warranty work, but the dealers don't so much.