Thor Forums

[Chance]

Originally Posted by TurnerFam

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Dealers take on the inspection of the 'RV' part once it reaches them. Some may do a systems check when it arrives, but MOST do NOT. Most 'assume' that the coach is in good order, brand new from the factory, and only get involved with any defects and/or warranty type repairs when the CUSTOMER gives them notice, AFTER the sale(PDI),unless, of course, it is so obvious to anyone in any precursory walkthru before then. Dealers understand defects, they deal with these new RVs everyday, but they do NOT want to take the time and money and effort to 'fix' anything UNTIL it is sold. Then they will be happy to help the customer and bill the factory for warranty work. Most factories frown on the dealer claiming warranty repairs are needing when the RV has not even been sold yet, it's just the way it works.

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Hence the problem being discussed -- dealers' "assumption" that the coach is in good order is often flawed given all the evidence provided by buyers on this forum. And the same goes for other manufacturers as well.


In other industries it is common to have an employee, or representative, do an inspection of major purchases before acceptance, payment, or shipment. I once flew to Japan just for such an inspection. It's very common.

Why couldn't RVs be inspected at or near the manufacturer's factory by the dealer or his representative, and then have repairs performed by manufacturer's employees prior to shipment? They have easier access to parts, labor, and knowhow.

I don't doubt the system works as you've stated, but that in itself doesn't make it right, or advantageous for customers. Final owner shouldn't be placed between the manufacturer and dealer. There has to be a better way.