We did purchase a new unit. It had many problems. The slideout and hydraulics being the major ones. I won't tell you the list of everything.
When it went back to the factory and they supposedly redid/replaced/repainted/or repaired with additional or different parts it became refurbished.
When we got it back it had a lot of things redone or fixed. Sorry to say there were some things not fixed and other things showed up in need of repair when we got it back.
All the redo's they attempted, I guess we are calling it now a refurbished unit.
They now would like it back to correct things and get it right.
At this point we are wondering if they can get it right since we gave them a chance to earn back our faith in Thor. Sorry, that didn't happen.