Quote:
Originally Posted by Jacksonjack
I bought a Quantum PD31 in November. I took it out for an overnight dry run with the girl friend to check things out. The following weekend we went out again and took the kids for an overnight. When we got back home I parked it and the next morning went to level it and put the slides out. While putting the slide out I heard a popping noise and the slide stalled. I ended up having to do an override to get The slide back in . I took it back to the dealer on December 18th . They said they should have it back right after the 1st of the year. They still have the camper and I called last week and stopped by today. The story I'm getting is they are having trouble with Thor authorizing enough hours to fix it.
I'm sitting here thinking how can there be anything to debate ? A brand new camper that's only been used 2 nights ?
Is Thor normally this hard to deal with ? No one has said I've done anything wrong. Is the dealer playing me because they need an excuse for more time to get me fixed ? Someone once told me they will take care of cash customers before warrenty work cause they make more money and warrenty work is kinda held hostage.
Anyone have a good number to call to cut thru the BS ?
Thanks
|
I'm very disappointed with C.W. when I bought my Thor Freedom Elite from them last Nov. Sales people and finance person both told me that since I bought my rig from them and they have their service department which is very large right next door, that since I bought there, I would get preference in anything I needed done at their service department. I found out soon after needing some warranty work done, that was all a bunch of bull crap. I blame myself and I should have known better than to believe that. Found out that their sales even though C.W. named is not owned and run by same people as service dept. also advertised as C.W. Franchised I guess? I approached my sales person about this and he they do have "some" influence but could not "guarantee" any preference could be given and may depend on workloads of shop. Key word: guarantee. I did buy a entry level rig which is what I could afford and IMO, maybe since I didn't spend hundreds of thousands $$ might have something to do with it although it sure shouldn't.
Thor Forums
