Thor Forums

[FW28z]

One thing you will find with dealership service departments, even if you buy the coach from them, are that some are borderline incompetent. So in my view, if you do find a good dealership that will perform service quickly, or will actually repair any minor defects prior to you accepting delivery, it is well worth an extra $1~2k in price.

All RVs need some adjustment or minor fixes (hopefully not major) from the factory upon delivery, and the better operations will take care of those issues prior to delivery. The lower grade dealerships just want to move coaches, and will not do anything until you complain. You want to avoid those dealers.

There are some horror stories about folks that have had their RV at a dealership for months for warranty service. That is pure incompetence in my view of a dealer's operation - unless of course they are having issues with the factory. Then that would be excusable.

But the ability to determine if a particular dealership is outstanding or the proverbial "fly-by-night" operation is perhaps harder than picking out your brand/model coach you want to buy.

One thing though, and this is generally true for a vehicle dealership as well as a RV or any other dealership. The more they push "extras"; that is, extended warranties, service plans, upholstery, roof, tire treatments and the like, the more shady I would consider the dealership, as most of this stuff is pure profit for the dealer.

If they are just mentioning the extended warranty - fine, they all do that. But the more they "push" it, the more you should avoid the dealer.