Another Thor customer service mess
I have a 2017 Thor Class C. Purchased new last April. Last season my NEW motor home spent a total of three months in and out of the shop for repairs. In October last I found a crack in the fiber glass portion of the roof. I agreed to wait till March to have it repaired, its still under factory warranty. The dealer contacted a repar facility, since they don't do body work. They were quoted a price, which they submitted to Thor for approval. Thor said they would not cover the heavy cost. My dealer told me I had to fight with Thor to have it repaired. After contacting Thor customer service they said they would send there own person to Chicago to do the work.
I dilivered my motor to the dealer on schedule for the repairs, actually two days early. But the Thor tech never showed up. The dealer didnt call for three days to find out what happened. Then it took four days for Thor to call them back. In the mean time I called Thor myself and told them what happened. I was told they will look into it and call me back. I never heard from them.
Today my dealer called me. I was told Thor finally called them. Thor told the dealer they were to busy to send the tech here for the repair. But never called to say he wasnt comming. Thor then told the dealer to just have it repaired by the local company.
Just another case of great Thor customer service.