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08-07-2020, 02:46 PM
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#1
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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2016 Vegas Repair Opinion
Good morning,
We purchased our Vegas from Gander RV back in May of this year. As-is, no warranty other than an extended fabric interior protection warranty and a mechanical protection. After our first trip in the rain we noticed bulging below the driver and passenger windows and on this forum I discovered this is a common leakage issue. The dealership has it and they have confirmed the damage and it was pre-existing (from before our purchase). The repair is very expensive and both panels in the cab need to be replaced, windows sealed, etc. Labor alone is $2200, materials not included. They have offered to pay for half of the labor and all of the materials.
I would be grateful if any of my fellow Thor owners think that this is an acceptable agreement based on an As-is sale and prior condition?
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08-07-2020, 02:52 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 6,931
THOR #13932
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It's more than acceptable.
Most state laws say all options and equipment must work as originally intended upon the sale, but other than that you're on your own. Many documents you signed say you're on your own.
The dealer is doing half just to do it. No obligation.
But
You know this and your post shows you're not bitter, just double checking. Congratulations on being reasonable. So many rv owners aren't.
The good news is the material is inexpensive.
$110 an hour and 20 hours. 20 hours sounds reasonable.
Be prepared to pick out a finish other than what is now on the coach. You'll likely not get a match.
Besides what they offer, I'll suggest more is available if you look up
Vinyl Wrap
On amazon or eBay.
Or
Go to
Joanne's or somewhere and look at the sheets of crikut material.
Both will allow you nice and varied choices for the interior walls(if it comes to that).
There's an app called rv checklist.
Download it.
Ask the dealer while they're being gracious (and they are indeed being gracious. Let no one tell you differently) if they'll do other fixes at half price. You use the checklist, then PAY them to find other things wrong, then pay the half price if they let you.
It might be $10,000 or it might be no more than what you stated above.
Fix it now.
Thanks for your post.
The non-screaming, no fit throwing, gives a great impression.
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08-07-2020, 02:59 PM
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#3
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Actually they can contact Thor and get the exact wallpaper that is on the walls to make it so it doesn't look like anything has been done at all.
Thor did a similar repair to our passenger side window out of warranty and was able to match everything. You really can't tell unless you know where to look.
Yeah that is a pretty good deal if they are paying that much.
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08-07-2020, 03:00 PM
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#4
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Axis 25.4
State: Arkansas
Posts: 2,669
THOR #12231
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I agree, not a bad deal. Most dealers try to wiggle out of any resonsiblity for anything that goes wrong.
Maybe you can ask them for $100 (+) of credit for shopping on line or in the store? Otherwise be glad they offered you 1/2 price.
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2017 Axis / 25.4: Big Foot Levelers, Aims 1200 Watt inverter, Ceramic Window Tint, Full River AGM 6V batteries, Front Hellwig Sway bar / Rear Track Arm, Safe T Plus Steering Stabilizer, PD 4655 converter, Hard Wired Surge Guard, WEboost + WiFi Ranger, LED Headlights/Driving lights, TPMS, Surge tank, Tornado flush, Viair Compressor
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08-07-2020, 03:10 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 6,931
THOR #13932
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That's GREAT of Thor to keep the vinyl in stock.
Glad to hear it for the op.
So op,
YOU might have to be the one to educate the dealer on how to get a match.
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08-07-2020, 03:27 PM
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#6
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I agree: The Dealership is going beyond what would be expected of them fo you.
Good luck with the repairs.
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-07-2020, 03:39 PM
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#7
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Site Team
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,389
THOR #7035
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What dealer is that! Sounds like they know they are in the customer service business and want your repeat business and good will. Take the offer and smile broadly when you get the RV back. And I am serious - I want to know which dealer this is.
__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
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08-07-2020, 03:51 PM
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#8
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-07-2020, 03:55 PM
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#9
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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Thank you for that excellent breakdown and the kind words. We really love this RV and the dealer has been very communicative with us. Your advice and pointers are very appreciated.
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08-07-2020, 03:59 PM
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#10
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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Ah! It’s good to know we went to the right place. Gander RV in St. Augustine by I-95. Vinnie is our repair lead and thanks for replying with that positive input.
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08-07-2020, 04:00 PM
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#11
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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Thank you!
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08-07-2020, 04:01 PM
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#12
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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Thank you very much. I’m glad I asked the Thor Group. As a first time owner of an RV is invaluable.
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08-07-2020, 04:02 PM
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#13
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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We’ll work with the repair guy. I also just re-installed floooring in the front can since the stock carpet needed to go. It’s not high quality so I expect the floors will need to be replaced but with the chairs out it should pretty easy at the same time.
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08-16-2020, 11:58 AM
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#14
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Senior Member
Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 2,447
THOR #17765
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How refreshing to hear about a positive experience with a Gander/CW dealership.
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08-17-2020, 03:07 PM
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#15
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Member
Brand: Thor Motor Coach
State: Florida
Posts: 59
THOR #19087
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They’re working on it now and I will post the end results when we pick her up.
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08-17-2020, 03:22 PM
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#16
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I hope that the repairs go as planned, and you get your RV back soon!
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-17-2020, 03:27 PM
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#17
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Senior Member
Brand: Thor Motor Coach
Model: 2018 24.1 AXISSIXxSIX
State: Arizona
Posts: 6,931
THOR #13932
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I wanted to wait until the op was in The shop so it didn't influence them,
But
Doesn't gander give half price labor commonly to good Sam members?
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08-17-2020, 03:57 PM
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#18
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Senior Member
Brand: Thor Motor Coach
Model: Miramar 37.1
State: California
Posts: 2,497
THOR #12698
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It sounds like a good deal and the dealership is willing to work with you on this issue.
Paul
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