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Old 08-10-2020, 09:38 PM   #1
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Brand: Thor Motor Coach
Model: Delano Sprinter 24FB
State: Florida
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THOR #19764
Window Screens NOT Included

We picked up our 2021 Thor Delano 24FB, on Friday. However, we noticed that the window screens on the kitchen windows are missing. When we talked to our Service Advisor at General RV, Tampa, Florida, he told us that he can order them & wanted to know how we were to pay for them! Say WHAT? He then advised us that screens are NOT INCLUDED, but when we said that there are screens on the dining widows [same design & styling as in the kitchen], he said that with the cook top & sink, the kitchen doesn't come with screens. BUT WAIT, they can order them if we paid for them!?!?!?

So, are there are any Delano Sprinter that came with no kitchen screens??
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Old 08-10-2020, 10:29 PM   #2
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Wow...my B.S. meter is really twitching.
Would you put new Windows in your house that didn't include screens?
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Old 08-10-2020, 10:38 PM   #3
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Originally Posted by Bob Denman View Post
Wow...my B.S. meter is really twitching.
Would you put new Windows in your house that didn't include screens?
Mine pegged out to max BS!
I'd call Thor & ask WTF!
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Old 08-10-2020, 11:07 PM   #4
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Originally Posted by zeelarry View Post
We picked up our 2021 Thor Delano 24FB, on Friday. However, we noticed that the window screens on the kitchen windows are missing. When we talked to our Service Advisor at General RV, Tampa, Florida, he told us that he can order them & wanted to know how we were to pay for them! Say WHAT? He then advised us that screens are NOT INCLUDED, but when we said that there are screens on the dining widows [same design & styling as in the kitchen], he said that with the cook top & sink, the kitchen doesn't come with screens. BUT WAIT, they can order them if we paid for them!?!?!?

So, are there are any Delano Sprinter that came with no kitchen screens??
Is it an emergency window by any chance?

Make sure your request and their response is in writing.

Please call Thor and let us know. I got stumped when you say they can order? Don't recall where or why a Mfg would sell a part that didn't come with the RV.

It would be fairly easy to look at another new coach to see if it had the screen in the kitchen window and then make them pay for the replacement.

Congratulations on your new coach Next time, try to buy one that has a kitchen window screen
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Old 08-10-2020, 11:37 PM   #5
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I agree that screens not being supplied is BS. Our Gemini certainly had screens on the kitchen window. I would contact Thor if you can't get satisfaction from your dealer.
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Old 08-11-2020, 01:09 AM   #6
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Here's a 2020 video and at 13.20 it looks like the kitchen widows have screens.

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Old 08-11-2020, 01:20 AM   #7
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I think that "dis-service" advisor's name should figure prominently in all conversations with the manager of the dealership... and with Thor.
Good luck!
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Old 08-11-2020, 03:05 AM   #8
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That’s complete BS and even if it didn’t come with it after spending 100k or whatever you would think the dealer would just throw them in.
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Old 08-11-2020, 03:13 AM   #9
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That is really nice RV. Wow... Thor just can't buy a break.

I did notice that Kitchen window and the other window next to dinette table are NOT the same style. Dinette window has emergency exit, but that doesn't explain the missing screen.

I have very little respect for a few Thor dealers I encountered. My guess is that the screen was misplaced or damaged and they forgot to order a new one, then they thought for a customer that can spend this kind of money on new 2021 Delano; they will gladly pay more for the screen.

Hope it works out and everyone is happy. You may need that Dealer later so try not to burn any bridges. You got a beautiful coach so you should be able to enjoy
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Old 08-11-2020, 11:38 AM   #10
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For the record...

https://www.thorforums.com/forums/at...1&d=1597145922
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Old 08-11-2020, 04:55 PM   #11
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I know for a fact that when I bought my Windsport new at the CW dealer, it was missing one screen, from the passenger side front window. The dealer grabbed a screen from the RV next to ours...

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Old 08-11-2020, 05:11 PM   #12
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So THAT'S where it went...

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Old 08-11-2020, 06:18 PM   #13
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THOR #13058
Quote:
Originally Posted by Tom N3EQF View Post
I know for a fact that when I bought my Windsport new at the CW dealer, it was missing one screen, from the passenger side front window. The dealer grabbed a screen from the RV next to ours...

Ah ha !!!

https://media.giphy.com/media/IffI9a...7HLW/giphy.gif

That would be motive for the service rep to try to force the purchase of a replacement on an innocent victim. Like a Ponzi scheme... somebody will have to pay sooner or later
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Old 08-11-2020, 09:03 PM   #14
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Service Bozos. I had a service guy, not at CW, tell me I had a F550 chassis. Thing is it's an E450 under my Freedom Elite 29FE. He proceeded to order a part based on that and argued with me that he was correct. Walked.
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Old 08-11-2020, 10:29 PM   #15
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THOR #1469
Quote:
Originally Posted by zeelarry View Post
We picked up our 2021 Thor Delano 24FB, on Friday. However, we noticed that the window screens on the kitchen windows are missing. When we talked to our Service Advisor at General RV, Tampa, Florida, he told us that he can order them & wanted to know how we were to pay for them! Say WHAT? He then advised us that screens are NOT INCLUDED, but when we said that there are screens on the dining widows [same design & styling as in the kitchen], he said that with the cook top & sink, the kitchen doesn't come with screens. BUT WAIT, they can order them if we paid for them!?!?!?

So, are there are any Delano Sprinter that came with no kitchen screens??
Real easy to find out. Call Thor and ask if the screens are included on the RV when new. Hopefully you listed the missing screens on the PDI.
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Old 08-11-2020, 10:31 PM   #16
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Quote:
Originally Posted by 16ACE27 View Post
Here's a 2020 video and at 13.20 it looks like the kitchen widows have screens.

To me it looks like there are no screen on the kitchen window.
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Old 08-11-2020, 11:31 PM   #17
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Brand: Thor Motor Coach
Model: Delano Sprinter 24FB
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THOR #19764
Update

Contacted Thor Customer Service via their e-mail, and the dealer called within 2 hours advising us that the screens were ordered. We were emailed a copy of the order [from the dealer]. So, we'll wait & see!

Funny how things happen!

Appreciate every body's comments & replies.

BTW, this RV is our downsized one. Traded in a 41 Feet BerkshireXL.
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Old 08-11-2020, 11:45 PM   #18
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Congratulations on getting it sorted out!
Here's to hoping that your new RV turns out to be the perfect size.
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Old 08-12-2020, 12:37 AM   #19
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Originally Posted by Bob Denman View Post
Congratulations on getting it sorted out!
Here's to hoping that your new RV turns out to be the perfect size.
Yup and I am hoping that their RV will fit on the new screen when it comes

Man... I really like that Delano, nice coach.
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Old 08-12-2020, 12:56 AM   #20
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It is pretty sharp-looking; ain't it?
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