The Converter IS the charger. It also supplies the 12 VDC loads when plugged into SP.
In order for the converter to charge the batteries you must have:
The reverse polarity fuses in the power center fuse panel must be good. They are two parallel 30 or 40 amp fuses out of line with the other distribution fuses.
The USE/STORE (battery disconnect, Main Power) switch must be in USE (Shut, On). Do not rely on any "indicator" light to tell you the status of the switch.
The 50 amp DC breaker near the batteries must not be tripped.
Any of those will stop the batteries from being charged.