Thor Factory Service
The customer service and the treatment I have been receiving since my purchase has been amazing. As we all know there are always issues with a new Rv. That’s a given. It’s the follow up that can make the difference.
Thor motor coach has been amazing. I know people are throwing Thor under the bus because of customer service, usually on other brands acquired by Thor, but I have learned a lot of new facts. I also put all of the various makes under the Thor umbrella. It turns out each maker under Thor still competes against each other as independent manufacturers.
The acquisitions are just basically a financial incentive that improved buying power for components, etc. So to summarize you may get lousy customer service and follow up from Jayco, but receive phenomenal service from Thor Motor Coach.
Based on my current experience, I would never buy Jayco again, but would buy Thor Motor Coach again. I had problems with both Rv but the way Thor Motor Coach handles it made 200% difference. By the way Thor Motor Coach has a designated “traveling service” team that will come to you if need be. The dealership never mentioned it, which was a failure, in today’s environment that is a huge benefit!
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