You're right. I've had four RVs from three different companies and all have come with some issues. Both PleasureWay and Phoenix Cruiser stepped up, fixed and apologized for the mistakes - in the case of Phoenix Cruiser, two years after the warrantee ran out. Thor.... not so much. I really like the design of the Vegas/Axis and we have really enjoyed ours, but Thor does not provide a comfort level that if something goes wrong, they will step up and fix it without a problem. Unfortunately, the more I read, most of the other RV companies are not any better. If Phoenix Cruiser made a small Class A like the Axis, I would buy one in a minute. We just find the Axis so much better than a similar size Class C, that we are willing to put up with their "customer service".