Go Back   Thor Forums > Thor Community Forums > Thor Owners Community Discussions
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 05-30-2017, 03:10 PM   #1
Junior Member
 
Brand: Still Looking
State: Illinois
Posts: 7
THOR #7435
extended warranty

If I buy a used class A Thor from a dealer and get an extended warranty from xyz company can I still deal with Thor directly or do I have to go through XYZ exclusively?
__________________

__________________
almost there is offline   Reply With Quote
Old 05-30-2017, 03:12 PM   #2
Axis/Vegas Enthusiast
 
JamieGeek's Avatar
 
Brand: Thor Motor Coach
Model: Axis 24.1
State: Michigan
Posts: 8,949
THOR #1150
Most extended warranties come with instructions on how to use the extended warranty.

Typically you have to get the repairs cleared by the warranty company as they are the ones paying for them (not Thor). Usually you don't involve Thor at all--unless you are having them do the repairs.

During the first year (Thor's manufacturer warranty) you don't use the extended warranty at all. A good negotiating tactic is to forgo the warranty at first and use that first year to research what warranty you want and then purchase one (if you decided to do so) shortly before the 1 year is up. This way you aren't forced into the one your dealer is trying to sell you (at a pretty decent profit for them).
__________________

__________________
2014 Thor Axis 24.1
2018 Chevy Bolt
blog - https://spareelectrons.wordpress.com/
JamieGeek is offline   Reply With Quote
Old 05-30-2017, 03:14 PM   #3
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 35C
State: Colorado
Posts: 116
THOR #7174
For the first year you have to go through Thor after that the extended warranty kicks in...at least that's how it was explained to me. Now that is for the "house". You should also have a warranty from Ford (I'm guessing) for the chassis (engine, transmission, etc.) that is usually good for longer maybe three years just check you paperwork. Others might know better but this is what I've been told
__________________
2016 Thor Hurricane 35C
2010 Jeep Liberty
djcarter is offline   Reply With Quote
Old 05-30-2017, 03:21 PM   #4
Axis/Vegas Enthusiast
 
JamieGeek's Avatar
 
Brand: Thor Motor Coach
Model: Axis 24.1
State: Michigan
Posts: 8,949
THOR #1150
Ah you said "used class A": Thus there probably won't be any factory warranty left on that.
__________________
2014 Thor Axis 24.1
2018 Chevy Bolt
blog - https://spareelectrons.wordpress.com/
JamieGeek is offline   Reply With Quote
Old 05-30-2017, 05:23 PM   #5
gmc
Senior Member
 
gmc's Avatar
 
Brand: Thor Motor Coach
Model: Hurricane 32A
State: Florida
Posts: 1,869
THOR #2829
Quote:
Originally Posted by almost there View Post
If I buy a used class A Thor from a dealer and get an extended warranty from xyz company can I still deal with Thor directly or do I have to go through XYZ exclusively?
You go thru a dealer / service center that will deal with XYZ exclusively...

While under warranty, Thor has been known to send parts to owners to repair themselves.

XYZ company won't do that (in my experience) with an extended service plan. You will need to have a shop (typically of your choosing) write up the issues - get authorization from XYZ to approve the repairs - and then fix it.
__________________
Greg
Not yet retired...
Florida (Michigan transplant)
2014 Hurricane 32A
2000 Infinity (previous)
gmc is offline   Reply With Quote
Old 05-30-2017, 05:37 PM   #6
Junior Member
 
Brand: Thor Motor Coach
State: Maryland
Posts: 13
THOR #7316
THOR definitely sends parts. . .
Today they sent me a new seal for one of the storage doors and a few weeks ago they sent me a new on/off switch and a new Battery Disconnect Relay/Solenoid. Easy as 1,2, 3, call them ask for the part, ask them to ship it. They've been very helpful and are happy to have customers do the work.

I'm willing to bet it saves them since they don't have to pay for the labor. For small jobs, this is the route I prefer because it gets me into the coach to learn about it and it also assures me the repairs are done right the first time.
__________________
cpo1920 is offline   Reply With Quote
Old 05-30-2017, 05:50 PM   #7
gmc
Senior Member
 
gmc's Avatar
 
Brand: Thor Motor Coach
Model: Hurricane 32A
State: Florida
Posts: 1,869
THOR #2829
Quote:
Originally Posted by cpo1920 View Post
THOR definitely sends parts. . .
Today they sent me a new seal for one of the storage doors and a few weeks ago they sent me a new on/off switch and a new Battery Disconnect Relay/Solenoid. Easy as 1,2, 3, call them ask for the part, ask them to ship it. They've been very helpful and are happy to have customers do the work.

I'm willing to bet it saves them since they don't have to pay for the labor. For small jobs, this is the route I prefer because it gets me into the coach to learn about it and it also assures me the repairs are done right the first time.
Yep - that works when under the FACTORY WARRANTY - Enjoy it while you can... It is not done by Extended Service Plans - these are not thru Thor...

The extended plan companies could save as well by having us do our own labor - but the ones I have dealt with insist on dealer or service location inspecting, writing it up, getting approval, and doing the work.
__________________
Greg
Not yet retired...
Florida (Michigan transplant)
2014 Hurricane 32A
2000 Infinity (previous)
gmc is offline   Reply With Quote
Old 05-30-2017, 05:54 PM   #8
Junior Member
 
Brand: Thor Motor Coach
State: Maryland
Posts: 13
THOR #7316
Good Point -

I'm not sold on the extended warranties yet. I opted to wait until the one year is out to see how things go with THOR. The thing is, most of the extended warranties that I have looked at don't cover routine things such as seals and some of them don't cover major issues like water intrusion. No sense in paying 2000 dollars for a warranty to cover a 59.00 water pump that can be swapped out in an afternoon w/ a couple beers and a few "F#$&" bombs. Not too many things on the RV's are rocket science and w/ the FORUMs and YOUTUBE there probably isn't anything someone who is half-handy can't knock out. $2k is a lot of money to drop on what might happen.
__________________
cpo1920 is offline   Reply With Quote
Old 05-30-2017, 11:47 PM   #9
Senior Member
 
Mr Sunshine's Avatar
 
Brand: Thor Motor Coach
Model: 2016 Vegas 25.2
State: Florida
Posts: 2,191
THOR #1589
The value (or lack of value) of extended warranties has been discussed on this and other RV forums. You'll find a range of opinions. Some have benefited from them. Personally, with the exclusions and the deductibles, I wouldn't buy an extended warranty. In 25+ years of RVing, I only had a contract on one RV, and am way ahead moneywise by forgoing that expense.

Some dealers push them hard. Do you suppose that's because they get about half of your first year cost as commission? Do you think the companies would offer them if they weren't profitable to them?
__________________

__________________
Bad decisions make great stories!
Mr Sunshine is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 01:51 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2
×