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Old 02-25-2020, 12:24 AM   #1
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Brand: Thor Motor Coach
State: Alaska
Posts: 14
THOR #7621
ACE 29.3 2016 Heater not working when it rains

I have an ACE29.3.

The problem was the control board is on the bottom of the cabinet and is getting wet in heavy rain.

Now, the manufacturer of the furnace will not admit there is anything wrong.

We had this problem for two years, were about to sell the coach and take a loss.

One final try recently, someone from the dealership, no longer under warranty, and I called Thor. One conversation was enlightening. The Thor rep knew right away what I was talking about and said there is a relocation kit for the control board, it has a new board and bracket to get it off the ground. Contacting the vendor, of course they say there is no problem, but, you can order the relocation kit. Even though there is nothing wrong they have a kit to fix it. SMH.

Anyway, installed that today. Itís been an experience to get a solution but at least we have one. I hope this helps.

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ID:	22711Here are the directions for it.
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Old 02-25-2020, 02:15 AM   #2
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 4,541
THOR #7035
Quote:
Originally Posted by Winter View Post
I have an ACE29.3.

The problem was the control board is on the bottom of the cabinet and is getting wet in heavy rain.

Now, the manufacturer of the furnace will not admit there is anything wrong.

We had this problem for two years, were about to sell the coach and take a loss.

One final try recently, someone from the dealership, no longer under warranty, and I called Thor. One conversation was enlightening. The Thor rep knew right away what I was talking about and said there is a relocation kit for the control board, it has a new board and bracket to get it off the ground. Contacting the vendor, of course they say there is no problem, but, you can order the relocation kit. Even though there is nothing wrong they have a kit to fix it. SMH.

Anyway, installed that today. It’s been an experience to get a solution but at least we have one. I hope this helps.

Attachment 22711Here are the directions for it.
Yep, this has been a known issue and resolution for years:

https://www.thorforums.com/forums/se...archid=2928347
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2016 ACE 27.1
2016 Chevy Sonic Toad
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Old 02-25-2020, 05:40 AM   #3
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Brand: Thor Motor Coach
State: Alaska
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THOR #7621
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Originally Posted by 16ACE27 View Post
Yep, this has been a known issue and resolution for years:


https://www.thorforums.com/forums/se...archid=2928347


The link is not working.
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Old 02-25-2020, 06:09 AM   #4
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 4,541
THOR #7035
Try it now. It's just a link to forum search results for Atwood furnace relocation.
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Old 02-25-2020, 04:28 PM   #5
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Brand: Thor Motor Coach
State: Alaska
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THOR #7621
Not working for me but itís ok. I googled the vendor name and problem and see a discussion 11/18 and more recently on other sites and forums. Our problems were before and the folks we talked to had no idea. Until recently. Thanks for the help but glad itís finally fixed. That should have been a recall.
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