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Old 04-16-2018, 04:44 PM   #1
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THOR #7580
Corroded mirror brackets

Decided to clean the chrome on the Challenger today. Discovered that the chrome is corroding on both mirror brackets. Mirrors appear ok. I have contacted dealer and Thor customer service. No response yet. Anyone experienced this?
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Old 04-16-2018, 04:49 PM   #2
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THOR #7035
Yep; our ACE has the chrome completely flaked off in a spot on top of the mirror arm close to where it attaches to the wall.
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Old 04-16-2018, 04:54 PM   #3
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Quote:
Originally Posted by Tfryman View Post
Yep; our ACE has the chrome completely flaked off in a spot on top of the mirror arm close to where it attaches to the wall.


Have you checked on warranty?
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Old 04-16-2018, 05:00 PM   #4
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Originally Posted by Sanford View Post
Have you checked on warranty?
We bought it used so no Thor warranty. Even if new, it would be way past the 1 year warranty.
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Old 04-16-2018, 08:28 PM   #5
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THOR #7580
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Originally Posted by Tfryman View Post
We bought it used so no Thor warranty. Even if new, it would be way past the 1 year warranty.


Got a quick response from Thor Customer Service rep. Mirrors covered under 1 year warranty. Just as I thought. He did give me a source for replacement parts.
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Old 04-16-2018, 09:35 PM   #6
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THOR #1765
Actually in the Axis, the mirror warranty is two years from the company. They sent me two new mirror mounts for free at the 20 month mark. The Dometic stove warranty is also two years but they won’t honor it.
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Old 04-19-2018, 09:29 PM   #7
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THOR #7580
Corroded mirror brackets

Thor CS said not covered because 1 year warranty expired. Contacted Velvac directly. They have a 24-36 month warranty. New arms to be shipped May 2nd. Great service and quick response.
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